The way Norburn Lighting sees it, quality service comes from quality employees. Known for their technical knowledge, listening and communication skills, and ability to solve problems, Norburn’s employees are customer service experts who are capable of working with electricians, architects, specifiers, designers, property managers and retail clients. Each staff member is a certified ALA Lighting Specialist.
In the past year, the company provided time and funding to allow staff members to complete a university-level marketing program. A new staff member is Lighting Certified, a credential issued by the National Council of Qualifications for the Lighting Professional (NCQLP).
The focus at Norburn Lighting is to provide clients with sound lighting solutions. “Our staff works with the client to ensure what is sold will address primary requirements before any of the style requirements are considered,” according to the company’s entry statement.