Finalist, Revenue $5 Million+
Connecticut Lighting Center
Built on honesty and integrity, Connecticut Lighting credits unusually good customer service for its long-term success in the lighting showroom business. “The customer is boss” at the 12,000-square-foot, family-owned store, which was the first lighting center doing business in its area. Today the “modern pioneer” operation carries all the major lighting brands, giving it claim to being New England’s largest display of lighting, fans and home accents. Residential and commercial customers get the product and service they need. Restoration Lighting Gallery, a partner store across the street, means never having to say “no” to virtually any customer request.
“Any project we handle, whether large or small, we will handle professionally, efficiently and affordably,” according to the store’s entry statement.
Employees receive recognition as the company’s most valuable asset. The average employee tenure at the store is 17 years. These veterans continue to receive regular training sessions from ALA and factory representatives. The sessions help keep employees informed and motivated. A new showroom manager is bringing even more emphasis on education and training. He will also provide hands-on leadership on the sales floor.
In a show of respect and partnership, employees are often called upon for their opinion on business initiatives, including advertising campaigns. Likewise, the showroom demonstrates its concern for people by supporting community organizations with generous contributions of time and money.
One of the country’s oldest and largest independent lighting stores, Connecticut Lighting still learns new tricks. Crystal sales shot up when advertising increased and the department was newly merchandised and better integrated into the main showroom.