Kendall Lighting Center, Grand Rapids, MI
With two ALA CLCs and five Lighting Specialists on board, employee-owned Kendall Lighting can claim to have Western Michigan’s most qualified showroom staff. With more than 100 years of combined industry experience among them, Kendall’s lighting experts are also business owners who aim to provide the knowledge and expertise
to complete even the most challenging lighting installations.
The 6,000-square-foot showroom has two lighting labs to help Kendall’s clients make the best possible selection. Customers also love the fact that the showroom maintains
a large inventory and has special order access to more than 100 vendors.
A member of the Home Builders Assn. of Greater Grand Rapids, Kendall also serves the community in charitable ways. In 2013, the company donated to the new Miracle Ball Park for handicapped youth and Ele’s Place, which helps grieving children. Another program it supports, the North End Community Ministries ”Back to School” program, provides supplies, clothing and haircuts to children in need. The showroom’s food drive rewards customers by offering discounts for bringing in food and personal hygiene items.
Two colleges are in the area, and Kendall Lighting supports both. The staff mentors interior design students of Kendall College of Art and Design and Baker College in Muskegon. Students later return as clients — and sometimes owner/associates, too.
To stay on top of new products and new technologies, Kendall depends on vendor training, education through the company’s intranet as well as ALA webinars and training materials. As the entry statement explains, ”We are committed to continuously improving the quality of our processes, business practices and the products we represent to provide the best overall benefit for our customers, our suppliers and our owner/associates.”