Connecticut Lighting Centers, Hartford, CT
The first in its area to promote the “lighting center” concept, family-owned and -operated Connecticut Lighting Centers was established in 1972 by the Director family and a staff of six employees. Comprised today of three showrooms, including Restoration Lighting Gallery, the business has thrived thanks to a team of experienced lighting and home décor professionals whose priority is serving their customers’ every need. Founder Arthur Director’s business philosophy (“The Customer Is Boss!”) has been handed down to his son, David, who continues to run a retail business that’s open seven days and five nights each week. If need be, the store will open early or close late to make sure every customer is served.
“Any project we handle, whether large or small, we will handle professionally, efficiently and within budget,” says the company’s recently revamped website.
A new decorative hardware department in the Hartford and Southington showrooms is giving customers yet another reason to shop. Cabinet hardware, decorative knobs and pulls, locksets, door knockers, grab bars and lots more are merchandised to suit consumers and contractors alike. Opened recently, the decorative hardware department is promoted with magazine and broadcast ads, and on the company’s website and Facebook page, to create customer awareness and excitement. A consistent e-mail effort also helps customers stay in the know.
Knowledgeable, friendly employees are the backbone of Connecticut Lighting’s business success. Regular training on a wide variety of topics keeps the staff on top of the latest developments and trends in lighting and home décor. Because it prides itself on a huge product selection, this “one-stop shopping” retailer depends on courses from the American Lighting Assn. (ALA) and sessions with sales representatives to ensure its staff has the most up-to-date information.
One exceptional long-term employee, Outside Sales Manager Jim Meltzer, enabled the company to win the prestigious 2012 HomeWorks Job of the Year Award from Lutron. The winning project in an 18,000-square-foot custom home called for programming 288 buttons, a garage entry and a variety of time clock programs.