The slogan says it all: “You’re in good hands with Design Lighting.” The showroom’s top priority is to help clients satisfy their specific lighting needs and enjoy the process, start to finish. In fact, the high level of customer service that begins in the showroom ends at the customer’s home, with detailed paperwork and full-service delivery that includes carefully packed orders.
Design Lighting management puts a high value on customer service. Everyone on staff does his or her best to meet every customer’s needs. The goal is to sell lighting that satisfies both aesthetic tastes and light level requirements.
With varied skills and a wide bank of knowledge, Design Lighting’s employees share information openly as a team to ensure customers’ expectations are met. Monthly sales goals are set with corresponding incentives if the goals are achieved. The staff participates in online training and product knowledge sessions with manufacturer representatives. Monthly team meetings allow for idea sharing and feedback.